Home › Returns & Exchange
Hassle-Free
Returns &
We stand behind every pair we make. If something isn't right — size, fit, or condition — we'll make it right.
The Process
How Returns Work
Four simple steps.
Submit Request
Sign in and submit a return request against your delivered order, with a reason.
We Review
Our team reviews your request, usually within 1-2 business days.
Pack & Ship
Once approved, pack the item in its original box and dust bag and ship it back to us.
Refund / Exchange
Once received and inspected, your refund is processed or your exchange is shipped out.
Eligibility
What Can Be Returned?
✓ Eligible for Return
- ✓Unused products in original condition
- ✓Items in original packaging (box, dust bag, tissue)
- ✓Products with all tags and accessories intact
- ✓Requests raised within 15 days of delivery
- ✓Damaged-on-arrival items (photographic proof required within 48 hrs)
- ✓Wrong item received
✗ Not Eligible for Return
- ✗Worn, used, or washed items
- ✗Products without original packaging
- ✗Customised or bespoke orders (made to measure)
- ✗Sale or final-clearance items marked "non-returnable"
- ✗Requests raised after 15 days of delivery
- ✗Items with visible signs of damage caused by misuse
ⓘ Customised / bespoke orders are made to your exact specifications and cannot be returned unless there is a manufacturing defect.
Exchanges
Exchange Details
Refunds
Refund Methods
| Refund Method | Typical Timing | Applicable To |
|---|---|---|
| Store Credit (CobCult Wallet) | On approval | All eligible returns |
| Bank Transfer (NEFT) | A few business days | Cash on Delivery orders |
We don't currently process online card payments (orders are Cash on Delivery), so refunds go to store credit or bank transfer rather than "original payment method."
Questions
Frequently Asked Questions
Need Help With a Return?
Our team responds within 24 hours on working days.